FAQs2018-07-02T18:06:34+00:00
Do you offer boarding for small animals?2020-12-09T15:37:14+00:00

Along with boarding dogs and cats, we also board small animals such as ferrets, birds, and rabbits. Please contact us to discuss your exotic pet needs.

Are you licensed and or insured?2020-12-09T15:36:55+00:00

Yes, we are licensed and inspected several times a year by North Carolina Department of Agriculture.
Yes, we are fully insured.
We hold ourselves to the very highest standards regarding our care for your pets.

Do you provide bedding?2020-12-09T15:36:38+00:00

Yes. We provide blankets/mats for the pets to sleep on. Cats are provided with a cat bed. Dogs also receive a Kuranda dog bed. You are welcome to bring your dog’s own bedding if you wish, but please no towels (they easily get mixed up with our own), or oversized beds from home. All items from home need to be clearly labeled. We cannot be responsible for misplaced items.

What do you do on bad weather days or when it is extremely hot or very cold?2020-12-09T15:36:22+00:00

As much as we hate to keep dogs inside, safety always comes first. If severe storms or heavy rain is imminent, we bring all boarding and daycare dogs indoors to ensure their well-being. Dogs may also have restricted play time if temperature or heat index is forecast to be 95° or above, or below 40° with wind chill.

Can my pet stay if she/he is dog/people aggressive?2020-12-09T15:36:04+00:00

Yes, *If your pet is dog aggressive or people aggressive please see VIP waiver. Additional fee per day may apply.

Can my pet board if she/he is not spayed/neutered?2020-12-09T15:00:50+00:00

Yes, but they may not play with other pets.

What is your cancellation policy?2020-12-09T14:59:59+00:00

NON-HOLIDAY:
If you cancel 72 hours prior to your boarding reservation, you will not be charged a cancellation fee.
If you are a no-show or cancel within the 72 hours prior to your boarding reservation, you will be charged a cancellation fee equal to the actual cost of one day’s boarding per the reservation you made.

HOLIDAY PERIODS:
7 days’ notice for boarding reservation cancellations for holidays is required to not be charged a cancellation fee.

Cancellations within the 7-day period prior to the holiday reservation and “no-shows” will be charged a cancellation fee equal to 50% of the actual cost of the entire reservation you made.
Payment for the cancellation fee is due at the time of cancellation. If no card is on file, we will call you to collect payment. No further services can be booked until the cancellation fee is paid in full.
All pricing and policies are subject to change without notice.

Can I take a tour?2020-12-09T14:59:19+00:00

A tour can be scheduled if you would like to view our facility. A tour is not required to board or attend daycare. Due to the nature of the business we do not recommend “drop in tours” or “on the spot tours”. Dogs/Cats are not permitted to be with you during a tour. Due to covid-19 we have suspended all tours until further notice.

What holidays do you observe?2020-12-09T14:58:41+00:00

New Year Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas

Can I drop my pet off on a holiday?2020-12-09T14:58:15+00:00

Yes, there is an additional fee of $25. This fee is incurred because our kennel staff does not cover our office, additional staff will need to be brought in to accommodate this request

Do you except vaccines done at home?2020-12-09T14:57:51+00:00

No, we cannot ensure that the temperature of the vaccine has been maintained once purchased prior to administration

What vaccines are required for my dog/cat?2020-12-09T14:57:35+00:00

Because the safety of our guests is our priority, we require that all pets staying with us be current on their vaccinations as listed below. We will accept an annual titer test with results conducted by your veterinarian, in lieu of vaccinations. A letter of explanation from your veterinarian will be required, should there be a medical reason for not vaccinating your pet. All vaccinations must be administered at least 24 hours prior to arrival.
Dogs:
Rabies
Distemper/Parvo/Lepto (often shown as DHLP or DHLPP)
Bordetella
Cats:
Rabies
FVRCP
Puppies & Kittens:
Must be at least 16 weeks of age, two rounds parvo/distemper/lepto, a bordetella and a rabies vaccine

Does my dog have to play with other dogs?2020-12-09T14:57:14+00:00

No, this is an added service. Pets do not play with other pets unless an evaluation has been done on both pets and the owner has requested group play times

How many play yards do you have?2020-12-09T14:56:57+00:00

We have 5 large yards for your pet to enjoy!

How many times a day do pets get out into the yards for potty?2020-12-09T14:56:28+00:00

All pets get out 4 times a day for about 20 minutes in one of our play yards. These potty breaks are done individually except pets in the same family, these pets can go potty together.
Our feline boarders get 2 (20) minute play times in our kitty cat playroom individually

How long are the purchased play times while my pet boards?2020-12-09T14:56:07+00:00

*Evaluations are required prior to all group play times. Play groups can be purchased up to twice a day. Play groups are fully supervised and limited to 10 pets. Pets are grouped according to age, size, and activity levels. Play groups last 40 minutes

Can I bring refrigerated food?2020-12-09T14:55:48+00:00

Yes, if it is packaged in a sealed container and labeled. We have a refrigerator and a freezer.

Do I need to bring water/ food bowls?2020-12-09T14:55:32+00:00

We provide stainless steel food bowls and water pails that can easily be sanitized and washed.

Can I bring my pets toy?2020-12-09T14:55:10+00:00

We ask that you not bring tennis balls or toys of a smaller size—they may accidentally fall into our drain and clog our system. We also do not allow rawhide bones, as they present a choking hazard. You are welcome to bring any other types of toy for your dog’s stay, although most dogs are uninterested in their toys after a long day of play. Please label all items. We can not be responsible for misplaced items.

Is there an extra charge for picking up 3-7?2020-12-09T14:54:49+00:00

If you choose to pick your pet up after the 8-12 window, and your pet does NOT receive a bath, you will be charged a “Day Boarding” fee on your departure day. This applies to boarding pets.
If you have requested a bath on pickup day then we ask that you pick up between 3-7, there will be no extra fee. This allows time for bathing and drying.

When can I pick my pet up from daycare?2020-12-09T14:54:17+00:00

Full day daycare pets can be picked 3-7pm.
Half day pets can be picked up by 12 noon or if your pet is doing daycare in the afternoon as his/her half day pick up is by 7pm.

When can I pick my pet up from boarding?2020-12-09T14:53:40+00:00

You can pick up your pet from 8am-12pm or 3pm-7pm. If your pet is receiving a bath, we ask that you pick up between 3-7pm. If your pet does not receive a bath & you pick up between 3-7pm, there will be a “Day Boarding” fee on your departure day.”

When can I drop of my pet for daycare?2020-12-09T14:53:18+00:00

Your pet can be dropped off as early at 7am for full day or half day daycare. If you decide to do half day daycare you can either do your half day in the am 7-12 or in the pm 3-7.

When can I drop off my pet for boarding?2020-12-09T14:52:46+00:00

Pets can be dropped off anytime within our office hours, 8-12 & 3-7.

What happens if my pet gets sick while boarding?2018-02-01T19:38:38+00:00

Our professionally trained staff is experienced in recognizing illness. If this were the case we would contact your veterinarian, or if unavailable, we would contact our vets and provide transportation. Charlotte Kennels is located very close to a new state-of-the-art 24/7 Emergency Animal Hospital.

What if my pet is on medications?2018-02-01T19:38:23+00:00

We will administer medications at a charge of $1.00 per dose. You need to bring medications in an airtight container. All medications need to be clearly marked with:

  1. Pet’s Name
  2. Name of medication and dosage
  3. Frequency of medication

Please let us know at drop-off if you have already given any medicine to your pet that day.

Can I drop off/pickup on Sundays?2018-07-12T12:28:25+00:00

Charlotte Kennels’ business office is open Sundays!  We are open 7 days a week, 8-12pm and 3pm-7pm.  The day of the week does not matter.

Does my dog have to play/interact with other dogs?2018-02-01T19:37:56+00:00

No, we can tell most of the time who wants to be left alone and who wants to play. Ultimately that is your decision. We generally do not allow dogs to play together until they have been in the kennel with us for 24 hours. This allows them time to see others and take ownership of the run they are in. They quickly realize that this is good and they want to participate. Let us know what you would like.

What if my dog will not eat?2018-02-01T19:37:47+00:00

Most dogs will eat after the initial commotion slows down. We watch very closely to see what your pet does. If after 24 hours your pet has not eaten, we will try IAMS canned food–usually this mixed with a little rice works. We have in the past given chicken from a can and never had a dog refuse this. We will find something they like.

When my dog arrives home sometimes he seems very thirsty?2018-02-01T19:37:36+00:00

Once arriving home it is not unusual for dogs to try to drink great quantities of water. It is not that your dog didn’t have enough to drink at the kennel, but dogs often react to excitement by guzzling water. However, uncontrolled drinking is not good for your dog. So supervise your dogs water consumption when he first gets home. Let him drink for 15-20 seconds, then take the bowl away. After 20 minutes or so, give him another drink. Do this several times for an hour or two, then he should be fine.

Why does my dog sleep so much when he comes home from the kennel?2018-02-01T19:37:22+00:00

That is a good thing. They receive constant interaction and stimulation in the kennel. They are barking, and playing with all of their buddies while here. We do shut down the kennel from 12-3pm each day to allow for some down time. Each dog climbs up in his bed and sleeps during this time. We put beds down, turn on soothing music and cool it down for a nice nap each day.

My dog is anxious when he knows he is coming to the kennel.2018-02-01T19:37:10+00:00

Some dogs get anxious at the first sign you are going away. To make leaving home stress-free, avoid a chaotic departure. If preparing for a trip is stressful for your dog, consider bringing your dog to us before starting to pack, even before the suitcases come out. The less stress your dog feels, the faster he will adjust. You know your dog best, so consider this when booking your dog’s time with us. We know departing from your dog can be hard, but for his sake, avoid an emotional goodbye. We understand this and will make sure your pet gets plenty of attention upon your leaving.

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